Social Media and Trust

Please check out the article in this month’s Forum magazine by my good friend, Jeff De Cagna, about social media strategy (and thanks, Jeff, for plugging our book in the article!). I particularly like what he had to say about trust, a recent theme in my postings...

More on Voice and Trust

Just a little more about yesterday’s post about voice and trust. I did a training for a small group of Fellows at a Federal agency last week. They made reference to the fact that at a large and important meeting recently, they were not permitted to introduce...

Voice, Trust, and Control

In Jeffrey Pfeffer’s column in Business 2.0 this month is he cites a famous article by Albert Hirschman called “Exit, Voice, and Loyalty.” Hirschman argues that when people are dissatisfied, they have a choice: complain and try to change things, or leave. This means...

Safety and Threats

I like the article in HBR about “ambiguous threats” this month. I wrote about it on the Association Renewal blog in relation to the dangers of “data-driven” cultures. But I wanted to talk about it here in the way it talks about the “human factor,” even in dealing with...

Always Done It That Way Top 5: The #1 Post!

Okay, here is my favorite post from the We Have Always Done It That Way book. This one came directly out of several different client projects I had going on at the same time. They were making slower progress than I thought they should, and I couldn’t figure out why....
Jamie Notter