Key to Managing Conflict: Shared Language

I was delivering a conflict resolution training program the other day, and one of the participants told me that she absolutely hated conflict. There are lots of people in this boat, of course, but I asked her more about it, and she explained that when people disagree...

How to Manage Disrespect

A very nice case study of a social media brouhaha has been developing over on ASAE's blog, Acronym. Scott Briscoe wrote what I thought was a nice post about some tricky issues related to how consultants and association executives work together, but the title of...
Jamie Notter