More from Roger Martin about how successful leaders think. He argues that when faced with a problem or challenge, leaders work through four steps:

  • Determining salience
  • Analyzing causality
  • Envisioning the decision architecture
  • Achieving resolution.

Conventional thinkers try to over-simplify each step. They focus only on the obvious issues in determining salience, they consider more linear cause-effect relationships in the second step, they break problems into pieces and work on them separately or sequentially, and they make simple choices among options in the end.

Integrative thinkers welcome more complexity into the process (often to the dismay of bosses, who tell you to stop trying to “complicate” things). Looking at less obvious (but possibly relevant) factors. Examining nonlinear relationships. Coming up with creative solutions. But I am particularly interested in the decision architecture piece.

Integrative thinkers see problems as a whole and understand that decisions on particular parts will affect other parts. So as you’re working through a particular part, the other parts are still in your head. As Martin says,

They don’t parcel out the elements for others to work on piecemeal or let one element temporarily drop out of sight, only to be taken up again for consideration after everything else has been decided. An architect doesn’t ask his subordinates to design a perfect bathroom and a perfect living room and a perfect kitchen and then hope that the pieces of the house will fit nicely together.

It seems clear to me, though, that in general we are not taught to think this way (maybe we should all study architecture?). I was disappointed that Martin’s closing said, basically, that they still want to raise awareness about the concept of integrative thinking, and that they were working on ways to teach it in business schools.

I don’t want to wait that long! I will do some thinking (integrative, I hope) about ways to develop this “habit of mind,” as Martin calls it, but I welcome suggestions from others as well. How have you developed this way of thinking?

Jamie Notter