Good conflict feels alive, has traction, stretches you, and draws you in. Good conflict solves problems, creates value, and supports change. But the only way you get good conflict is if you have a good conflict system, and most organizations don’t even know they have one. In this keynote, I’ll shine a light on your conflict system, revealing how it operates, and showing you how to make concrete changes to the system that will start delivering good conflict right away. Stop trying to survive your conflicts, and start turning them into a strategic advantage.

The AI train is not stopping, and organizations of all shapes and sizes are integrating it into their operations. Unfortunately they ignoring the role of culture—and not in the usual “what culture do we need for AI to work” sense (though that’s also important). They are ignoring the fact that the frustrating parts of their culture are now being codified into permanent problems by AI. In this provocative session, Jamie shines a light on the hidden patterns and competing commitments in your culture that AI will learn whether you want it to or not. If your culture has invisible resistance to collaboration, transparency, or innovation, your AI will quietly amplify and automate it. Understanding how culture really works—and how to change it through small, intentional experiments—has never been more important. You will leave with practical ways to spot your own culture patterns and design simple culture “plays” that teach your AI the culture you actually want, not the one that has been holding you back.

You’re investing in innovation. You’re managing change. You’re working hard to keep your best people. So why does it feel like none of it is paying off? In this keynote, culture and conflict expert Jamie Notter makes the case that nobody is noticing the single, upstream solution to achieving the three things leaders want most: your organization’s ability to do conflict well. Drawing on two decades inside organizational culture and a master’s in conflict resolution, Jamie shows why innovation depends on the disagreements people are avoiding, why resistance to change is rooted in unresolved conflict, and why your best people leave not because of money or managers, but because the chronic drama wears them down. You’ll leave with a clear-eyed view of the hidden “conflict system” already running in your organization, along with concrete strategies for improving the system and generating more of the good conflict that will drive results.

Now, more than ever, we need to be good at change. Every aspect of our strategic landscapes seems to be shifting beneath our feet, so our very survival depends on our ability to change, adapt, and pivot with skill and speed. In most organizations, however, change feels like we’re trying to turn the Titanic. We often blame this on resistance, poor communication, or lack of resources, but the real culprit here is your culture. There are six roadblocks to change that most cultures create, without you even realizing it. In this keynote I’ll share my research on how these roadblocks are formed and show  you how to make concrete changes inside your culture that will transform these roadblocks into change accelerators. You’ll leave knowing what to do—and stop doing—to turn change into an ally rather than a disruptor.