Culture Consulting, Coaching,
and Training
Want to be an employer of choice? It’s time to work on your culture.
Our in-depth consulting and coaching helps organizations design and manage workplace culture in a way that drives success for both the organization and its employees. If you want to be an employer of choice, then you’d better do culture right, because when you get your culture right, you’ll be more efficient, effective, and you’ll handle change better.
If culture change sounds scary, don’t worry, it’s easier than you think. You just need to master the three Ps:
Patterns
Priorities
PlaybookCulture Patterns
Until you see your culture patterns, your culture change efforts will fall short.
All good culture change starts with understanding your existing culture patterns and seeing your culture for what it really is. We typically use the WorkXO culture assessment that Maddie and I created, because it reveals the patterns inside your culture that you often can’t quite put your finger on (for example, we’re good at collaborating as individuals, but not so much when departments or different layers in the hierarchy need to collaborate).
Get a Free Glimpse Into Your Workplace Culture
In addition to our full assessment, we offer a free Culture Pattern Quiz you can take online to get a snapshot of what your culture patterns might be.
Culture Priorities
Focus on the specific parts of your culture that will drive success.
Once you understand your patterns, the next step is to establish some culture priorities. These are areas of your culture that need work right now, not lofty ideals that describe the perfect culture. We’ll help you sharpen your priorities so people can see both the “why” and the specific behaviors that you need inside your culture to be more successful.
Solid Priorities Drive Successful Culture Change
If you take the time to get your priorities really clear, the action planning for changing your culture is much more effective.
Culture Playbook
If you want culture change, run some well-designed plays.
Once your priorities are clear, you can move to action planning. We use the playbook metaphor here, because you’re going to need a mix of different actions to change culture, including creating or changing existing processes, adjusting structures, or using technologies in new ways. Every change you make can start driving the behaviors that you want inside your culture. If you have the right mix of big and small plays, you’ll see the change move forward in a sustainable way.
Get Your Playbook — and the Coach to Help You Run It
We’ll help you write your playbook and I can stay on as a coach to help you build out your system for implementing the plays and measuring the results.
Custom Consulting
There are many paths to a successful culture.
A typical in-depth consulting process takes roughly six months to develop and prioritize your culture playbook, and in some cases Jamie stays on as an implementation coach to make sure the change gets moving. But all of this can be customized to include things like senior management retreats, a lighter-touch coaching version, or more focused processes to generate change in 30 or 60 days, so let’s talk.
We can also help with the delivery of some of the plays, including:
- Training in conflict resolution (in person and online-link online to learn formula)
- Developing a set of artifacts for communicating your culture (a “culture code”)
- Facilitating retreats for teams/departments
- Presentations on change management
30 Years of Experience
Jamie and his partners understand what makes organizations successful. And more than that, they understand how to make those organizations understand. Before engaging Jamie to help us learn how to shape our culture in successdriving ways, I thought of our organizational culture as a product of our success. Now, I understand that our success is, in fact, a product of our culture. Nurturing our culture is nurturing our success.”
SVP Technology, American College of Physicians