Some problems seem to resist solutions.
I can help.
They show up as results that don’t match the effort going in, finger pointing rather than collaboration, strategies that look great on paper but don’t land, and rebellion against things we all agreed to.
Those are solution-resistant problems, and underneath almost every one of them is a conversation nobody has had—the real issue, with the right people, out loud.
Whether you call it change, conflict, or culture, the work is the same. Find the few conversations that actually matter, have them well, then change the way you do the work.
My COACHING and CONSULTING will turn this around.
Change
“We’re committed to the change, but it’s still not happening.”
This usually isn’t resistance. It’s that you don’t actually share the same picture of where you are, where you’re going, and what it will take to get there. The way through is a few pivotal conversations where you can see the present clearly (including what’s true but unsaid), make the no-regret choices you can start on now, and continuously learn from what’s working and what isn’t. My coaching and consulting will get you through to the other side with change that actually holds.
What didn’t get said.
In a stalled change, the missing conversation is usually one of a few. Why we’re really doing this. What we’re giving up in order to do it. Who actually decides now. What people are afraid of losing. The conversations are not always easy, but not having them will cost you.
Conflict
”Our conflict either blows up or is chronically avoided, and we’re falling further and further behind.”
Conflicts are expensive. When teams do end runs around each other, or senior teams ignore glaring issues, you’ll find that results slip, opportunities are missed, and when it gets really bad—good people leave. The secret to turning it around is to lean into the conflict and work it through. If that feels too scary, or you tried it and didn’t get very far, then bring me in. I have decades of experience helping leaders and teams get to the resolutions that free them up for more effective action.
Build Capacity With “Managing Conflict with Confidence” Training
I have been delivering this half-day conflict resolution training for decades. I can deliver this for your team either in-person or online, and individuals can take it asynchronously online.
Culture
“Our culture is starting to slip; we’re not getting the behaviors we used to count on.”
If you put your culture on the back burner, results will start to slip, engagement will drop, and you might lose some good people, because an ignored culture is a decaying one. It generates drag as the behaviors in the culture are misaligned with what makes people successful. I can help you get clear on what parts of your culture are messing with success, and then run some culture change plays to move the needle. There are several ways to get started, including coaching, a structured consulting project, and even outsourced culture management.
Culture Change Made Easy
The fourth book that Maddie Grant and I wrote digs deep into both the culture patterns we discovered in our research over the last ten years, and the “Culture Playbook” methodology we have been using with clients to do the work of culture change. It’s a good primer on what is required for effective culture change, and it will help you see patterns that might exist in your organization.
How to Begin
The initial consultation is free.
If you need help with culture, change, conflict or leadership challenges, or you just want to talk some of this through with an expert, let’s schedule a meeting. Given how complex everything has become, just clarifying your own thinking can be a big help.
The focus is up to you:
- Board or leadership team conflict
- AI implementation struggling due to culture/change capacity issues
- “We’ve always done it that way” getting in the way of the change we need
- Teams avoiding conflict
30 Years of Experience
Jamie and his partners understand what makes organizations successful. And more than that, they understand how to make those organizations understand. Before engaging Jamie to help us learn how to shape our culture in successdriving ways, I thought of our organizational culture as a product of our success. Now, I understand that our success is, in fact, a product of our culture. Nurturing our culture is nurturing our success.”
SVP Technology, American College of Physicians