Jamie Notter Blog
Are You Serving the Middle of Your Market?
Casinos have always taken care of their high rollers. They watch them closely, so if they have a bad night on the casino floor they can immediately do something like comp their room or give them free chance to a dream jackpot or tickets to a show. But with technology,...
I am Optimistic About the Future of Business
When Humanize came out three years ago, I came to an epiphany of sorts. I realized that when it comes to management and leadership in organizations, we really have no idea what we're doing. We are trying hard, but fundamentally for the last hundred years we have been...
Worst Generational Advice Ever
I am not going to link to the post, because it's just so awful, but here is some of the advice that a Baby Boomer author (who describes herself as a "Millennial Whisperer") gives to Millennials on working with Boomer bosses: Do it their way before you fix it....
Trust Will Be Broken
You may not want to hear about this, but it is an absolute fact that sometimes you will trust people, and they will let you down. It has to happen. If it didn't happen, then trust would not really be an issue. As I heard someone say once, if you caught a fish every...
Can You Imagine Going Back to the Old Way?
I was in Chicago this week doing a site visit at a company that we may end up including did include as a case study in our upcoming book. Like all the companies we are investigating, this one ended up on my radar screen because I heard about how strong their culture...
Supporting Innovation
Guest post, by Amanda Kaiser If you want a thriving organization you need to innovate. If you want to innovate you have to have a culture that supports it. In a recent discussion on ASAE’s online community Collaborate contributors talked about association innovation,...
Humanize Worksheets
I find it hard to believe that it was three years ago this month that Humanize was released. As a companion piece to the book, we created four different worksheets--one each for the four human elements covered in chapters six through nine (open, trustworthy,...
When Is Fear a Good Thing? (Friday Quote)
This week's Friday quote comes from one of the participants in a session I did last week about organizational culture. It was an extended version of my "Organizational Culture in the 21st Century" keynote/workshop, and in this session I was able to talk about...
Are We Really Fooled by “Branding?”
I've always had a problem with branding. All this talk of a "brand promise" and a "relationship" the company has with me never resonated with me as a consumer, which is then all tied into advertisements--you know, those things that get in the way of me watching what I...