Jamie Notter Blog

Now that most of us are in a hybrid workplace arrangement, we have to change our approach to collaboration and learn how to do the virtual version of it better. Both task-focused and relationship-focused collaboration activities still need to happen, but we have...

You have limited opportunities to survey your staff every year, so choose the survey based on the changes you think you can make once you see the results. Engagement surveys measure sentiment (happy, satisfied, etc.), so the changes you can make from the results are...

When your culture drives the right behaviors, results will improve, guaranteed. Your current culture is probably valuing the wrong things, like competing silos, fear of change, and ineffective information flow. You didn’t create those patterns on purpose, but they are...

If you want your culture to be awesome, you first need to know what it is, and that means conducting some kind of assessment. There are many approaches out there, varying greatly in terms of things like level of effort, expense, and complexity. There are three main...

Most organizations have core values. Too many of those organizations, unfortunately, do a mediocre job with the core values. They describe them only at a high level and choose lofty and generic values that really don’t guide behaviors. Some, however, do core values...

We’re all adjusting to the realities of the hybrid workplace, but one area organizations continue to struggle with is metrics and accountability. The pandemic completely busted the management myth of “if I can’t see you, you’re not working,” but at the same time, a...

I talked to two separate organizations recently who had completed culture change projects over the last few years. They both had measured their employee Net Promoter Score (eNPS) when they started the culture work back around 2019, and then again this year. eNPS...

When you look at my aggregate culture assessment data, the lowest scoring marker is Agility (average score of 3.52, compared to the overall average of 3.69). I see this a lot with clients as well. Despite the fact that over the last two years pretty much every...

Many organizations I work with wish they did innovation better. When I assess their culture, I see a common pattern: they are valuing the concepts of innovation (creativity, future focus, etc.), but they don’t put as much value inside their culture on the practices of...