by Jamie Notter | Jan 14, 2026 | Uncategorized
I’m reading Upstream by Dan Heath (of Switch and Made to Stick fame), and not only is it a really good book, the application to culture change is eye-opening. The core concept in the book is fairly simple. If you really want to solve the tough problems, you must...
by Jamie Notter | Jan 14, 2026 | Uncategorized
BOTTOM LINE If the leaders that were creating a toxic culture in your organization or team just left, then you have a small window of opportunity to do a reset. Start by naming the problem, then make some “quick win” changes to shift the trajectory (and rebuild...
by Jamie Notter | Jan 14, 2026 | Uncategorized
There have been times where I work with a client on a culture design project for six months, helping them analyze their existing culture, identifying a small number of areas where they feel change would have the biggest impact, and then working with them to develop a...
by Jamie Notter | Jan 14, 2026 | Uncategorized
A common misconception about culture change is that it’s a top-down directive, something decreed by senior leadership and trickled down through the ranks. While leadership’s buy-in is crucial, the truth disrupts this top-down narrative: Everyone has the...
by Jamie Notter | Jan 14, 2026 | Uncategorized
THE BOTTOM LINE: In order to sustain culture change, you need to do a mix of change action items, some focused on making the change real, and others focused on making it permanent. Map out a sequence of quick wins, meaningful improvements, and big ideas, and your...
by Jamie Notter | Jan 14, 2026 | Uncategorized
BOTTOM LINE: Culture has always been done BOTH from the top down and the bottom up at the same time. When you’re doing both, the change is the most successful. And even if the top-down culture design piece isn’t happening, you can lead bottom-up change from wherever...
