by Jamie Notter | May 22, 2026 | Uncategorized
Not all conflict resolution training is created equal. When organizations invest in this kind of program — and it is an investment — the quality of the trainer matters as much as the content. A mediocre training session on conflict can leave participants skeptical,...
by Jamie Notter | May 22, 2026 | Uncategorized
Conflict is expensive. Studies consistently show that unresolved workplace conflict drains time, morale, and productivity — making conflict resolution training one of the highest-ROI investments an organization can make. But when you start shopping around,...
by Jamie Notter | Jan 14, 2026 | Uncategorized
I’m reading Upstream by Dan Heath (of Switch and Made to Stick fame), and not only is it a really good book, the application to culture change is eye-opening. The core concept in the book is fairly simple. If you really want to solve the tough problems, you must...
by Jamie Notter | Jan 14, 2026 | Uncategorized
BOTTOM LINE If the leaders that were creating a toxic culture in your organization or team just left, then you have a small window of opportunity to do a reset. Start by naming the problem, then make some “quick win” changes to shift the trajectory (and rebuild...
by Jamie Notter | Jan 14, 2026 | Uncategorized
There have been times where I work with a client on a culture design project for six months, helping them analyze their existing culture, identifying a small number of areas where they feel change would have the biggest impact, and then working with them to develop a...
by Jamie Notter | Jan 14, 2026 | Uncategorized
A common misconception about culture change is that it’s a top-down directive, something decreed by senior leadership and trickled down through the ranks. While leadership’s buy-in is crucial, the truth disrupts this top-down narrative: Everyone has the...
