by Jamie Notter | Oct 21, 2014 | Culture, Leadership
One of the hallmarks of technology and software design is the focus on user and user experience. As I pointed out last month, organizations typically do not consider their internal users (i.e., employees) when they design the organization and its culture, but they...
by Jamie Notter | Oct 16, 2014 | Culture, Leadership, Managing People
Casinos have always taken care of their high rollers. They watch them closely, so if they have a bad night on the casino floor they can immediately do something like comp their room or give them free chance to a dream jackpot or tickets to a show. But with technology,...
by Jamie Notter | Oct 13, 2014 | Culture
When Humanize came out three years ago, I came to an epiphany of sorts. I realized that when it comes to management and leadership in organizations, we really have no idea what we’re doing. We are trying hard, but fundamentally for the last hundred years we have...
by Jamie Notter | Oct 1, 2014 | Culture
I was in Chicago this week doing a site visit at a company that we may end up including did include as a case study in our upcoming book. Like all the companies we are investigating, this one ended up on my radar screen because I heard about how strong their culture...
by Jamie Notter | Sep 30, 2014 | Change, Culture, Managing People
Guest post, by Amanda Kaiser If you want a thriving organization you need to innovate. If you want to innovate you have to have a culture that supports it. In a recent discussion on ASAE’s online community Collaborate contributors talked about association innovation,...
by Jamie Notter | Sep 24, 2014 | Culture, Truth
I’ve always had a problem with branding. All this talk of a “brand promise” and a “relationship” the company has with me never resonated with me as a consumer, which is then all tied into advertisements–you know, those things that...
