It's Hard to See Culture

Maddie and I had a great conversation last night with Craig Honick, of Sector Intelligence, about the topic of culture. As a researcher, Craig has expertise on identifying and telling the story of culture in organizations and markets, and Maddie and I talk a lot about...

We Like Our Cultures to be Stable

I love to think and write about organizational culture, but every time I dig really deeply into it, I am reminded that the primary source for understanding organizational culture has to be Edgar Schein, His book, the Corporate Culture Survival Guide, should simply be...

Trust as a Secret Weapon

I had a great time on Wednesday speaking to the Virginia Association of Realtors Leadership conference on the topic of building trust between members and the board. One of the first papers I ever had published was on trust (back in 1995), and being from the conflict...

Systems Thinking and Organizational Culture

Peter Senge wrote the Fifth Discipline twenty years ago, but it's a book with amazing staying power. If you haven't read it, you should. The big lesson in the book, for which Senge is still known, is systems thinking (system thinking is the fifth discipline)....

USAirways: Can I Get You Some Epic With That #Fail?

I am usually pretty patient with airlines. I’m patient with delays and waiting for crews to come in from a different flight, etc. Heck, I’d even be patient if they waited a few minutes to let connecting passengers get on my flight (because in many other...
Jamie Notter