Allow me to predict the future:

You will either send or receive an email today.

Okay, that wasn’t a stretch, but given how universal and voluminous email is in our world today, it seems odd that very few of us have been given any instruction about how best to use email. David Shipley and Will Schwalbe have filled that void with publication of Send: The Essential Guide to Email for Office and Home. It’s a good book, and I’ve reviewed it on my site. It is a little overkill at times, but I know it got me thinking a bit more carefully about when and why I use email over other forms of communication.

I must say, this book has at least delayed my plans to write an e-book about conflict and email, because this one clearly covers a lot of what I would be writing about (they have a chapter about emotion and email). But I still might try and write something.