With management guru Peter Drucker’s passing, I was inspired to get and (finally!) read his classic "Managing the Non-Profit Organization: Principles and Practices" book. I haven’t finished it, but here’s my favorite quote so far:
Listening is not a skill; it’s a discipline. Anybody can do it. All you have to do is keep your mouth shut. (p. 20)
Consciously shut your mouth, and see what you learn.