Book Review: Social Media ROI

Social Media ROI: Managing and Measuring Social Media Efforts in Your Organization by Olivier Blanchard Thankfully, the debate about whether or not social media is a “fad” is fading away, so now we can really focus on how social media is changing the way we work in...

Good Advice Isn't Easy

Maddie and I did a webinar yesterday along with Amy Sample Ward from NTEN. We love using NTEN as a case study of a human organization, and during the conversation, Amy was talking about NTEN’s values, including their “we walk the talk” value, which...

Book Review: Solving Tough Problems

Solving Tough Problems: An Open Way of Talking, Listening, and Creating New Realities by Adam Kahane (Berrett-Keohler, 2004) Adam Kahane was one of several incredibly smart and now famous people who worked for Royal Dutch Shell and developed the process known as...
Jamie Notter