by Jamie Notter | Jan 8, 2026 | Uncategorized
A lot of organizations are realizing that the craziness of the last two years has had a big impact on workplace culture, to the point where they may not even know what their culture is anymore. That has them thinking about implementing some kind of formal culture...
by Jamie Notter | Jan 8, 2026 | Uncategorized
Nearly every organization has a version of this customer service problem: customers or members reach out to you because they need some specific answer or piece of information, but frequently the person they get a hold of (phone, online, in person) doesn’t have that...
by Jamie Notter | Jan 8, 2026 | Uncategorized
We’ve all gone through so much change recently that people now refuse to use the word “pivot” in just about any context. It’s quite interesting, actually, because organizational agility is something we’ve been tracking in our culture assessment for several years now,...
by Jamie Notter | Jan 8, 2026 | Uncategorized
Many leaders are intentional about their culture. They define it clearly and they overcommunicate to staff about what it is, why it’s important, and what kind of behaviors they expect. That is all super important, but it’s not enough. If you want your culture to be...
by Jamie Notter | Jan 7, 2026 | Uncategorized
None of us would think it’s okay to close your eyes for a while when you’re driving—we know that would end up badly. Yet most of us are willing to ignore our organizational culture for years on end because we are “too busy.” But culture does not stop evolving just...
