Jamie Notter Blog
What to Look for in a Conflict Resolution Trainer
Not all conflict resolution training is created equal. When organizations invest in this kind of program — and it is an investment — the quality of the trainer matters as much as the content. A mediocre training session on conflict can leave participants skeptical,...
How Much Does Conflict Resolution Training Cost?
Conflict is expensive. Studies consistently show that unresolved workplace conflict drains time, morale, and productivity — making conflict resolution training one of the highest-ROI investments an organization can make. But when you start shopping around, you'll...
To Make Culture Change Easier, Move Upstream (9/10/24)
I’m reading Upstream by Dan Heath (of Switch and Made to Stick fame), and not only is it a really good book, the application to culture change is eye-opening. The core concept in the book is fairly simple. If you really want to solve the tough problems, you must...
Culture Reset: How to Emerge from a Toxic Culture (9/1/2024)
BOTTOM LINE If the leaders that were creating a toxic culture in your organization or team just left, then you have a small window of opportunity to do a reset. Start by naming the problem, then make some “quick win” changes to shift the trajectory (and rebuild...
The Surprising Secret to Culture Change: Just Do It (8/1/2024)
There have been times where I work with a client on a culture design project for six months, helping them analyze their existing culture, identifying a small number of areas where they feel change would have the biggest impact, and then working with them to develop a...
Culture Change Made Easy Book: Everyone Has the Power to Shape Culture (5/7/2024)
A common misconception about culture change is that it's a top-down directive, something decreed by senior leadership and trickled down through the ranks. While leadership's buy-in is crucial, the truth disrupts this top-down narrative: Everyone has the power to shape...
The Secret to Sustaining Culture Change (2/20/2024)
THE BOTTOM LINE: In order to sustain culture change, you need to do a mix of change action items, some focused on making the change real, and others focused on making it permanent. Map out a sequence of quick wins, meaningful improvements, and big ideas, and your...
Changing Culture from the Bottom Up (2/13/2024)
BOTTOM LINE: Culture has always been done BOTH from the top down and the bottom up at the same time. When you’re doing both, the change is the most successful. And even if the top-down culture design piece isn’t happening, you can lead bottom-up change from wherever...
What Are the Basic Components of a Culture Change Project? (1/30/2024)
BOTTOM LINE: Culture change is easier than you think. Start by identifying what your culture really is (you want unvarnished truth, not marketing copy). Then prioritize what parts of the culture need to change (make sure you connect these areas to what drives success...