Jamie Notter Blog
If Reality Sucks, Then Change It
As I typed in the title of this blog post, I asked myself, "Why would I have the need to say that out loud?!" But I do. Because in organizations, many of us are miserable with the way things are, and instead of changing it, we simply conclude that this is just...
We’re Not As Good As We Think (Friday Quote)
One of the most enduring conclusions that I drew based on the research and writing of Humanize was the idea that when it comes to leadership and management, we have no idea what we're doing. Seriously, most of our "best practices" are completely made up. I think that...
What to Do About Bullying Behavior
I spoke about both conflict and culture this week, and at the conflict session a participant asked for advice in dealing with a Board leader who was being somewhat "hard charging" on a conference call. He started by saying his point was "non-negotiable," and then...
How Long Does Culture Change Take?
I was at an event last week for association CEOs on finding and keeping top talent. The topic of culture was raised repeatedly (yay!), but in the middle of the panel discussion, a CEO of a large and successful association dropped this bomb (not a direct quote, but my...
What Customers Prefer (Friday Quote)
Today's Friday Quote is from an article in Harvard Business Review by Darrell Rigby on the need to fuse the digital and brick-and-mortar operations of retail. It's a useful reminder that organizations--still--are putting themselves at the center of the universe, and...
Cracking the Culture Code: Industry Perspective and Staff Teams
This is a guest post from Eric Lanke, the CEO of the National Fluid Power Association. This is the fourth in a series of posts he's writing about how he, as a CEO, is building and sustaining an intentional culture in his organization, a national trade association. His...
Digital is More than Technology
Digital is a mindset. We'll be exploring that more in our upcoming book, but I was flipping through Altimeter's 2014 "State of Digital Transformation" report, and in the companies they surveyed (88% of whom reported being in the middle of a digital transformation...
User Experience and Management
You wouldn't think of designing a piece of software these days without considering the user experience. There is now a whole cadre of "user experience professionals" (with their own association, of course) who help to ensure that the end product is designed very...
If You Want Real Change, Then Start With…
If you want real change, then start with culture. Let me run some if/then suppositions by you: If you want to change your business model, then you need to change your culture. If you want to build an online community, then you need to change your culture. If you want...