A Communication Architecture

From Ben Horowitz: Perhaps the CEO’s most important operational responsibility is designing and implementing the communication architecture for her company. The architecture might include the organizational design, meetings, processes, email, yammer and even...

Don't Shield Employees from Tension

This is one of my notes from the MIX Mashup event. It was something that Terri Kelly, the CEO of W.L. Gore and Associates said. Well, technically she said “associates” and not employees. At Gore, there are only two titles: associate and leader (and...

Have too much to do? You're doing to much

I found myself giving that advice last week at the ASAE Finance, HR, and Business Operations Conference. I was part of a presentation called “The Adaptive CFO” (along with Charlie Tate of Tate and Tyron and Joe Janela, the CFO at the American Pharmacists...

What if Employees are Resistant?

Maddie and I delivered the first of four webinars about the Humanize book, being offered through our Publisher, Que. This one included 10 tips for being more open as an organization. At the end of the webinar, we had one brave soul ask us a question, and it was an...

Discipline

In Belgium a couple of weeks ago I had the pleasure of hanging out with Olivier Blanchard. He is ridiculously smart, and a fellow Que author–his book is called Social Media ROI. It is actually quite a nice complement to Humanize (I think Maddie describes it as...
Jamie Notter