Engagement Is a Two-Way Street

Engagement Is a Two-Way Street

Maddie and I worked with a client last week on the topic of member engagement, and one of the insights that was particularly useful to this group was the idea that engagement is a two-way street. When we think about engagement–which could mean customers,...

We Need Hierarchy

One of my idols is Gary Hamel, and he declared this year that bureaucracy must die. I’m sure he’ll get a lot of support for that sentiment, since we have been hating bureaucracy since we invented the word (it has ALWAYS had a pejorative undertone), and we...

The Power of Stickiness

In every blog related to business or leadership, you’re going to find buzzwords, and mine is no exception. Culture, engagement, ownership–and even the very basics of leadership, change, and management–are all words that start to lose their meaning...

Tell Everyone Why We Do It This Way

All groups have norms–expectations about how the group does things. For formalized teams or Boards or Committees, once the group has been in existence for a while, the group norms become unspoken. Everyone knows them or can observe them fairly easily and learn...
Jamie Notter