Managing Online Conflict

As I mentioned in yesterday’s post, there was a bit of a blowup in one of the online communities to which I belong. The American Society of Association Executives has an active private online community, and the other day, one of the members posted a link to a...

Is Social Business Dead?

Maddie pointed me to this great post by Stowe Boyd on the GigaOm blog, which is in reaction to this great post by Chris Heuer over on Brian Solis’ blog. They are both fairly long posts, but here’s the gist. Chris Heuer declares the term “social...

IBM Report on Social Business

IBM is a leader in social business, and I like how their latest report frames the opportunities for companies who want to go in this direction. Based on their research, companies that are doing this are using social business to do three things:  Create valued customer...
Jamie Notter