Engagement Is a Two-Way Street

Engagement Is a Two-Way Street

Maddie and I worked with a client last week on the topic of member engagement, and one of the insights that was particularly useful to this group was the idea that engagement is a two-way street. When we think about engagement–which could mean customers,...

We Need Hierarchy

One of my idols is Gary Hamel, and he declared this year that bureaucracy must die. I’m sure he’ll get a lot of support for that sentiment, since we have been hating bureaucracy since we invented the word (it has ALWAYS had a pejorative undertone), and we...

Leadership 101: Confront What Is

There is a down side to this wonderful human brain that we all have in our heads, and that is that sometimes we can spend too much of our time living up there in our heads, and not down here in reality. This is particularly true when you face a challenge–a...
Jamie Notter