by Jamie Notter | Nov 24, 2014 | Change, Culture, Leadership
Having spent a fair amount of time over the last few months with CEOs in organizations with amazing cultures, I’ve been thinking about the role of the CEO. I’ve written about this before. It sort of bugs me that the CEOs have so much sway over culture, but...
by Jamie Notter | Nov 6, 2014 | Culture, Leadership, Truth
“Community” is a big word in my circles, particularly in this day and age of online communities. There seem to be a lot of people in organizations who fret about their need to “build” community for their members or customers, and for large...
by Jamie Notter | Oct 30, 2014 | Culture, Leadership, Managing People
Note that the title says “easier,” not “easy.” It’s rarely easy to fire people. In most cases the person that needs to go is a good person, and probably does a decent job–just not the job you need right now in this particular...
by Jamie Notter | Oct 21, 2014 | Culture, Leadership
One of the hallmarks of technology and software design is the focus on user and user experience. As I pointed out last month, organizations typically do not consider their internal users (i.e., employees) when they design the organization and its culture, but they...
by Jamie Notter | Oct 16, 2014 | Culture, Leadership, Managing People
Casinos have always taken care of their high rollers. They watch them closely, so if they have a bad night on the casino floor they can immediately do something like comp their room or give them free chance to a dream jackpot or tickets to a show. But with technology,...
by Jamie Notter | Oct 6, 2014 | Conflict, Leadership, Truth
You may not want to hear about this, but it is an absolute fact that sometimes you will trust people, and they will let you down. It has to happen. If it didn’t happen, then trust would not really be an issue. As I heard someone say once, if you caught a fish...
